We attach great importance to data protection. The collection and processing of your personal data is carried out in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (DSGVO). We collect and process your personal data in order to offer you the above-mentioned portal. This statement describes how and for what purpose your information is collected and used and what choices you have in connection with personal information.
1 Responsible entity
The responsible party for the collection, processing and use of your personal data within the meaning of Art. 4 No. 7 DSGVO is:
Our Opera e.V.
Phone: 08055 / 90 34-0
If you wish to object to the collection, processing or use of your data by us in accordance with these data protection provisions, either in whole or in respect of individual measures, you may address your objection to the above-mentioned responsible office.
2 Order processing
The website is technically operated and maintained by the following processor:
Munich Ticket GmbH,
We have contractually obligated our processor in accordance with Art. 28 DSGVO to comply with the applicable data protection provisions.
3 General use of the website
3.1 Access data
We collect information about you when you use this website. We automatically collect information about your usage patterns and interaction with us and record data about your computer or mobile device. We collect, store and use data about every access to our online offer (so-called server log files). Access data includes:
- Name and URL of the retrieved file
- Date and time of retrieval
- Data volume transferred
- Message about successful retrieval (HTTP response code)
- Browser type and version
- Operating system
- Referrer URL (i.e. the previously visited page)
- Websites that are called up by the user’s system via our website
- Internet service provider of the user
- IP address and the requesting provider
We use this log data without assigning it to you personally or otherwise profiling it for statistical evaluations for the purpose of operating, securing and optimizing our online offering, but also to anonymously record the number of visitors to our website (traffic) and the extent and type of use of our website and services, as well as for billing purposes to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-based content and analyze traffic, troubleshoot and fix errors, and improve our services. We reserve the right to check the log data retrospectively if there is a justified suspicion of unlawful use on the basis of concrete indications. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or for the provision of services or billing for a service, e.g. if you use one of our offers. After cancellation of the order process or after receipt of payment, we delete the IP address if they are no longer required for security purposes. We also store IP addresses if we have a concrete suspicion of a criminal offense in connection with the use of our website. In addition, as part of your account, we store the date of your last visit (e.g., when registering, logging in, clicking links, etc.).
3.2 E-mail contact
If you contact us (e.g. via contact form or e-mail), we store your data for processing the request and in case follow-up questions arise. We only store and use other personal data if you consent to this or if this is legally permissible without special consent.
3.3 Google Analytics
We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about the use of this website by visitors to the site is usually transmitted to a Google server in the U.S. and stored there.
In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. IP anonymization is active on this website. On our behalf, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage.
You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
3.4 Contact form
If you send us inquiries via the contact form, the information you provide in the inquiry form, including the contact data you enter there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not share this data without your consent.
The processing of the data entered in the contact form is therefore based exclusively on your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke this consent at any time. For this purpose, an informal message by e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.
The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies (e.g. after we have completed processing your request). Mandatory legal provisions – in particular retention periods – remain unaffected.
We use so-called session cookies to optimize our online offer. A session cookie is a small text file that is sent by the respective servers when you visit a website and is temporarily stored on your hard drive. This file as such does not contain any personal data and is deleted after you close your browser. Session cookies are used, for example, to enable you to use the shopping cart function across multiple pages.
To a lesser extent, we also use persistent cookies (also small text files that are stored on your terminal device), which remain on your terminal device and enable us to recognize your browser on your next visit. These temporary or permanent cookies (lifetime 1 month to 10 years) are stored on your hard drive and delete themselves after the specified time. This allows us to present our offer to you in a more user-friendly, effective and secure manner. For example, we may display information on the site specifically tailored to your interests.
Only pseudonymous data is stored in the cookies we use. When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, IP address or similar data that would allow the cookie to be assigned to you are not placed in the cookie. Based on the cookie technology, we only receive pseudonymized information, for example, about which pages of our store were visited, which products were viewed, etc.. You can set your browser so that you are informed in advance about the setting of cookies and can decide on a case-by-case basis whether you want to exclude the acceptance of cookies for certain cases or generally, or that cookies are prevented completely. This may limit the functionality of the website.
This website uses Newsletter2Go for sending newsletters. Provider is Newsletter2Go GmbH, Nürnberger Straße 8, 10787 Berlin, Germany.
ewsletter2Go is a service that can be used, among other things, to organize and analyze the sending of newsletters. The data you enter for the purpose of receiving the newsletter will be stored on the servers of Newsletter2Go in Germany.
If you do not want any analysis by Newsletter2Go, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message. Furthermore, you can also unsubscribe from the newsletter directly on the website.
Data analysis through Newsletter2Go
With the help of Newsletter2Go, it is possible for us to analyze our newsletter campaigns. For example, we can see whether a newsletter message has been opened and which links, if any, have been clicked. In this way, we can determine, among other things, which links have been clicked on particularly often.
We can also see whether certain pre-defined actions were performed after opening/clicking (conversion rate). We can thus recognize, for example, whether you have made a purchase after clicking on the newsletter.
Newsletter2Go also allows us to subdivide (“cluster”) newsletter recipients based on different categories. The newsletter recipients can be subdivided according to age, gender or place of residence, for example. In this way, newsletters can be better adapted to the respective target groups.
3.6 Social media
3.6.1 Facebook plugin
Plugins of the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated on our pages. You can recognize the Facebook plugins by the Facebook logo or the “Like button” (“Like”) on our page. You can find an overview of the Facebook plugins here: https://developers.facebook.com/docs/plugins/.
If you do not want Facebook to be able to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.
3.6.2 Twitter plugin
You can change your privacy settings on Twitter in your account settings at https://twitter.com/account/settings.
3.6.3 Youtube plugin
Our website uses plugins from the YouTube site operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.
When you visit one of our pages equipped with a YouTube plugin, a connection to YouTube’s servers is established. This tells the YouTube server which of our pages you have visited.
If you are logged into your YouTube account, you enable YouTube to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.
YouTube is used in the interest of an appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.
3.7 Legal basis and storage period
The legal basis for data processing in accordance with the above paragraphs is Art 6 para. 1 letter f) DSGVO. Our interests in data processing are, in particular, to ensure the operation and security of the website, to study the way visitors use the website, and to facilitate the use of the website.
Unless specifically stated, we store personal data only for as long as necessary to fulfill the purposes pursued.
4 Processing of inventory data
Furthermore, we processed inventory data described below.
4.1 Use of inventory data
For an order in our online store, we process your master, communication and payment data so that we can confirm receipt of the order, communicate with you and process the order.
4.2 Customer account
In order to provide you with a convenient shopping experience in our online store, you can register by entering personal data on our website. Then you do not have to re-enter their data every time you place an order.
You can have us delete a customer account once it has been created at any time without incurring any transmission costs other than those according to the basic rates. A notification in text form to the contact data mentioned under item 1 (e.g. e-mail, fax, letter) shall be sufficient for this purpose. We will then delete your stored personal data, unless we still need to store it for the processing of orders or due to legal storage obligations.
In order to send you our newsletter, we use the so-called double opt-in procedure. Only if you have previously expressly confirmed to us that you wish to receive the newsletter, we will send you an activation e-mail and ask you to confirm that you wish to receive our newsletter by clicking on a link contained in this e-mail.
You can cancel the registration at any time without incurring any costs other than the transmission costs according to the prime rates. A notification in text form to the contact data mentioned under item 1 (e.g. e-mail, fax, letter) shall suffice for this purpose. Of course, you will also find an unsubscribe link in every newsletter.
4.4 Product recommendations
We will send you product recommendations by mail on a regular basis, independent of the newsletter. In this way, we will send you information about products from our range that you may be interested in based on your recent purchases from us. In doing so, we strictly comply with the legal requirements. You can object to this at any time without incurring any costs other than the transmission costs according to the prime rates. A notification in text form to the contact data mentioned under item 1 (e.g. e-mail, fax, letter) shall suffice for this purpose. Of course, you will also find an unsubscribe link in every email.
4.5 Legal basis and storage period
The legal basis for data processing in accordance with the above paragraphs is Art 6 para. 1 letters a), b) and f) GDPR. Our interests in data processing are in particular the initiation, conclusion and fulfillment of contracts as well as direct advertising and product information.
Unless specifically stated, we store personal data only for as long as necessary to fulfill the purposes pursued or as required by law.
5 Your rights as a data subject affected by data processing
Under applicable laws, you have various rights regarding your personal data. If you wish to exercise these rights, please send your request by e-mail or by post, clearly identifying yourself, to the address mentioned in point 1.
Below you will find an overview of your rights.
5.1 Right to confirmation and information
You have the right to obtain confirmation from us at any time as to whether personal data relating to you is being processed. If this is the case, you have the right to obtain from us, free of charge, information about the personal data stored about you, together with a copy of this data. Furthermore, there is a right to the following information:
- the purposes of processing;
- the categories of personal data that are processed;
- the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular in the case of recipients in third countries or international organizations;
- if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;
- the existence of a right to rectification or erasure of personal data concerning you or to restriction of processing by the controller or a right to object to such processing;
- the existence of a right of appeal to a supervisory authority;
- if the personal data is not collected from you, all available information about the origin of the data;
- the existence of automated decision-making, including profiling, pursuant to Article 22(1) and (4) of the GDPR and, at least in these cases, meaningful information about the logic involved and the scope and intended effects of such processing for you. If personal data is transferred to a third country or to an international organization, you have the right to be informed about the appropriate safeguards pursuant to Article 46 of the GDPR in connection with the transfer.
5.2 Right to rectification
You have the right to request that we correct any inaccurate personal data concerning you without undue delay. Taking into account the purposes of the you have the right to request the completion of incomplete personal data – also by means of a supplementary statement.
5.3 Right to erasure (“right to be forgotten”)
You have the right to request that we delete personal data concerning you without undue delay and we are obliged to delete personal data without undue delay if one of the following reasons applies:
- The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
- You withdraw your consent on which the processing was based pursuant to Article 6(1) DSGVO(a) or Article 9(2)(a) DSGVO and there is no other legal basis for the processing.
- You object to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21(2) of the GDPR.
- The personal data have been processed unlawfully.
- The deletion of the personal data is necessary for compliance with a legal obligation under Union or Member State law to which we are subject.
- The personal data was collected in relation to information society services offered pursuant to Article 8(1) DSGVO.
If we have made the personal data public and we are obliged to erase it in accordance with the available technology and implementation costs, we shall take reasonable measures, including technical measures, to inform data controllers that process the personal data that you have requested erasure of all links to or copies or replications of such personal data.
5.4 Right to restriction of processing
You have the right to request us to restrict processing if one of the following conditions is met:
1. the accuracy of the personal data is disputed by you for a period of time that allows us to verify the accuracy of the personal data,
2. the processing is unlawful and you have refused to erase the personal data and instead request the restriction of the use of the personal data;
3. we no longer need the personal data for the purposes of processing, but you required the data for the assertion, exercise or defense of legal claims, or
4. you have objected to the processing pursuant to Article 21(1) DSGVO as long as it has not yet been determined whether the legitimate reasons of our company outweigh yours.
5.5 Right to data portability
- You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transfer this data to another controller without hindrance from us, provided that
the processing is based on consent pursuant to Article 6(1)(a) DSGVO or Article 9(2)(a) DSGVO or on a contract pursuant to Article 6(1)(b) DSGVO and
- the processing is carried out with the help of automated procedures.
When exercising your right to data portability pursuant to paragraph 1, you have the right to obtain that the personal data be transferred directly from us to another controller, to the extent that this is technically feasible.
5.6 Right of objection
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6(1)(e) or (f) DSGVO; this also applies to profiling based on these provisions. We will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.
If we process personal data for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling insofar as it is associated with such direct marketing.
You have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out for scientific or historical research purposes or for statistical purposes pursuant to Article 89(1) DSGVO, unless the processing is necessary for the performance of a task carried out in the public interest.
5.7 Automated decisions including profiling
You have the right not to be subject to a decision based solely on automated processing – including profiling – which produces legal effects concerning you or similarly significantly affects you.
Automated decision-making based on the personal data collected does not take place.
5.8 Right to revoke consent under data protection law
You have the right to revoke consent to the processing of personal data at any time.
5.9 Right to complain to a supervisory authority
In the event of violations of data protection law, the data subject shall have a right of appeal to the competent supervisory authority. The competent supervisory authority for data protection issues is the state data protection commissioner of the federal state in which our company is based.
A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html
6 Data security
We make maximum efforts to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities.
Your personal data is transmitted encrypted with us. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but we would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security vulnerabilities. Complete protection of the data against access by third parties is not possible.
To secure your data, we maintain technical and organizational security measures in accordance with Art. 32 DSGVO, which we continually adapt to the state of the art.
We also do not guarantee that our offer will be available at certain times; disruptions, interruptions or failures cannot be ruled out. The servers we use are carefully backed up on a regular basis.
7 Disclosure of data to third parties, No data transfer to non-EU countries
In principle, we only use your personal data within our company.
If and to the extent that we involve third parties in the performance of contracts (such as logistics service providers), they will receive personal data only to the extent that the transfer is necessary for the corresponding service.
In the event that we outsource certain parts of data processing (“commissioned processing”), we contractually oblige commissioned processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject. To process the payment of your ticket purchase, we work together with the payment services of Computop International GmbH (computop) and Sofort AG (Sofortüberweisung), which are certified for this purpose, to ensure increased security of your payment data.
A data transfer to bodies or persons outside the EU outside the cases mentioned in this declaration in point 3.3 does not take place and is not planned.
8 Data protection officer
If you still have questions or concerns about data protection, please contact our data protection officer: